Help and Frequently Asked Questions

Buying a Volunteer e-Gift Card
Spending a Volunteer e-Gift Card
Refunds and Queries about your Volunteer e-Gift Card

Buying a Volunteer e-Gift Card

How can I buy a Volunteer e-Gift Card?: Just visit www.tescogiftcards.com and follow the simple steps online. Volunteer e-Gift Cards are only available to buy online.
What values do Volunteer e-Gift Cards come in?: You can choose any value between £5 and £150.
Can I top up the balance on my Volunteer e-Gift Card?: No, these are e-gift cards and they can only be loaded once.
Will I receive Clubcard points for purchasing a Volunteer e-Gift Card?: No, Clubcard points aren’t available on e-gift card purchases.
How will my Volunteer e-Gift Card be delivered?: When buying a Volunteer e-Gift Card online, we’ll ask you for the email address of the person doing your shopping. We’ll email your Volunteer e-Gift Card to your volunteer, along with instructions on how to use it. We’ll also send you a copy via email along with your purchase confirmation to the email address associated with your Tesco.com account.; If you don’t know who your volunteer shopper is yet, or don’t have their email address, then you can send the e-gift card to yourself to forward on later if you would prefer.
Do I need a Tesco.com account to purchase a Volunteer e-Gift Card?: Yes, you’ll need an account to help keep your purchase secure. If you don’t have an account already, you can create one as you buy your e-gift card in a few simple steps.
What methods of payment do you accept?: All major UK debit or credit cards issued by Visa or Mastercard. We do not accept American Express.
Can I buy Volunteer e-Gift Cards in bulk?: No, Volunteer e-Gift Cards must be purchased individually. For bulk e-gift card orders please visit our Corporate Gift Card site www.tescoforbusiness.com.

Spending a Volunteer e-Gift Card

Where can I spend a Volunteer e-Gift Card?: At any Tesco store in the UK. Tesco Volunteer e-Gift Cards can’t be used for online purchases or in the ROI.
Can I use my Volunteer e-Gift Card straight away?: It can take up to two hours for your Volunteer e-Gift Card to be authorised and ready to be used in store once your payment has been processed.
How do I pay for shopping with a Volunteer e-Gift Card?: Copies of the e-gift card will be emailed to both the volunteer and person who paid for the card, using the details entered at checkout. The emails will have a link to an e-gift card barcode which can be printed or presented on a phone and scanned in store to pay.
What can I spend my Volunteer e-Gift Card on?: Anything sold at UK Tesco stores.
Do I have to spend it all at once?: No, any leftover balance will be saved until your next shop and lasts for five years.
Do Volunteer e-Gift Cards have an Expiry Date?: Yes, they expire 5 years after the last time they were used, or a balance enquiry was made.
How do I check the balance remaining on my Volunteer e-Gift Card?: The remaining balance will be printed on the till receipt when you shop in store. You can also check your balance at any time by phoning our e-gift card Balance Check Service on 0345 0757757** or by visiting the Customer Service Desk in store.
What about Clubcard points?: As a little thank you, you could let your volunteer collect Clubcard points on your shopping by presenting their Clubcard when they pay. If you prefer to keep your Clubcard points you can ask your volunteer to include your receipt when they drop off your shopping. Once it’s safe to do so, you can bring this to the Customer Service Desk in store along with your Clubcard and we’ll add the Clubcard points to your account.

Refunds and Queries about your Volunteer e-Gift Card

What happens if there’s a problem with my Volunteer e-Gift Card?: Please contact Tesco Customer Services on 0800 50 55 55*. Our Customer Service Centre is open Mon-Sat: 8am - 8pm and Sun: 9am - 6pm.
What if I enter the wrong email address or send the voucher to the wrong person?: We will email your e-gift card to the email address associated with your Tesco.com account as well as to the email address you provided for your volunteer. If you have entered the wrong email address or have not received your e-gift card, please contact Tesco Customer Services on 0800 50 55 55*.
Can I get a refund for my Volunteer e-Gift Card?: If you haven’t used your Volunteer e-Gift Card, you can ask for a refund within 14 days of purchase by contacting Tesco Customer Services on 0800 50 55 55*. We can’t process refunds in store or online.; Unfortunately, we can’t refund partial balances if the e-gift card has already been used. Any unused balance will remain on the e-gift card for 5 years from the last time it was used or a balance enquiry was made.
What if I lose my Volunteer e-Gift Card or delete the email?: You should treat your Volunteer e-Gift Card like cash, deleted, lost or stolen cards cannot be replaced.
What if someone makes a copy of my Volunteer e-Gift Card?: Please keep your Volunteer e-Gift Card details safe, and only share them with the person doing your shopping. If you suspect that your e-gift card has been copied or stolen, get in touch with us immediately on 0800 50 55 55*.; All contact made to and from customers via the Customer Service Centres may be recorded for training and quality purposes.; * 0800 numbers are free from BT landlines.; ** 03 numbers mean that all calls from private telephones, including mobiles, will only be charged at local rate. They will also be included as part of any inclusive call minutes provided by your phone operator.

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Privacy Policy

The Tesco e-Gift Card service is run by Tesco Stores Ltd. Tesco Bank manage the service on behalf of Tesco Stores and payments are fulfilled by Worldpay Group. For more information about how Tesco Stores Ltd will use your personal information, please see the Tesco Stores Privacy Notice.

When you select ‘payment’ you will be redirected to the Worldpay payment page so that you can provide your payment details and they can verify your identity, for more details on how Worldpay will process your data please see Worldpay’s privacy policy.

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Terms and Conditions

What can I use the Tesco Volunteer e-Gift Card for and how do I get one?

This electronic gift card (”e-gift card“) can only be used for purchases in Tesco stores within the UK. You can purchase one e-gift card per order online at www.tescogiftcards.com and you can load any amount between £5 and £150 on it. It’s not re-loadable, and once it’s purchased, we can’t top up the balance or give you a part refund if you change your mind.
The e-gift card shall be delivered to your e mail address. If you ask us to, we can also send it to your volunteer’s email address. Tesco e-gift cards can’t be bought in or collected from, Tesco UK stores.
You can use the e-gift card for full or part-payment towards any products sold within a Tesco store whilst the e-gift card is valid. “Store” includes third party concessions and petrol stations.

How does it work?

The e-gift card must be presented at a self-service or manned checkout in a Tesco UK store. It can’t be spent online. The amount redeemed from an e-gift card and the balance remaining on it will be shown on the till receipt, which you should keep. It is not a cheque guarantee, credit or charge card and no interest is paid on card balances.
If you wish to check the balance on an e-gift card, you can also contact us at 0345 0757757.
The e-gift card is valid for a period of 5 years from the date it was activated or your last transaction, whichever is later. For these purposes, a transaction includes both a balance enquiry and using the e-gift card to pay for a purchase. You will not be able to use your e-gift card after that date and any unused balance on the card will be lost.
You should treat the e-gift card like cash and ensure that it is kept safe until you need it. When you receive an activation email from us, you can use the e-gift card. Once activated, Tesco can’t be held liable for lost or stolen e-gift cards or any credit amounts on such cards, and we can’t offer cash or credit in place of the balance on a lost or stolen e-gift card.
If you don’t redeem the entire value of the e-gift card in a transaction, the balance will remain on your e-gift card until it is used again or until it expires. We won’t give change, nor will we exchange the balance for cash.

Cancellation rights

You can cancel an e-gift card at any time up to 14 calendar days after the day on which you place your order, provided none of the balance has been spent. To cancel an order, please give us a call on 0800 505555
Nothing in these terms and conditions shall affect your statutory rights.

General

E-gift cards are issued by Tesco Stores Limited, Company number 00519500, whose registered office is at Tesco House, Shire Park, Kestrel Way, Welwyn Garden City, England, AL7 1GA.
We reserve the right to change these terms and conditions at any time for operational reasons, or to prevent fraud.
These terms and conditions are governed by the laws of England and Wales.

e-Gift Cards

Shop safe with a Tesco Volunteer e-Gift Card

It’s really easy to order an e-gift card using your phone, tablet or computer.

Terms & Conditions