Terms & Conditions

Costa Gift Cards should be treated like cash. Costa is not responsible for lost or stolen cards. Any loss, theft, fraudulent or unauthorised use of a Costa Gift Card should be reported immediately to Customer Services. If a Costa Gift Card is lost, stolen, damaged or malfunctions, we may, at our discretion, replace that Costa Gift Card and transfer the balance stored on it to a replacement card. Circumstances in which we may determine not to replace a Costa Gift Card include where we reasonably believe that the notified incident has been caused by a breach of these Terms and Conditions or where there are reasonable grounds for suspecting that the cardholder is or has been engaged in fraudulent or other unlawful conduct. If the relevant Costa Gift Card has not been registered we will require the Costa Gift Card number and proof of purchase before we can consider, in our sole discretion, any request to replace your Costa Gift Card. If we agree to replace a Costa Gift Card, a replacement card will be delivered to the original delivery address, unless instruction is given by the customer that placed the original order, to send it to a different one. The card will usually be dispatched within 4 working days of Customer Services being notified of the incident. We reserve the right to charge a replacement card fee for each replacement card in respect of which more than two replacement cards are requested within any 6 month period. If a Costa Gift Card that has been reported lost or stolen is subsequently found or retrieved, Customer Services should be notified immediately.