Tesco e-Gift Cards

Help and Frequently Asked Questions

Buying a Volunteer e-Gift Card

How can I buy a Volunteer e-Gift Card?
Just visit www.tescogiftcards.com and follow the simple steps online. Volunteer e-Gift Cards are only available to buy online.
What values do Volunteer e-Gift Cards come in?
You can choose any value between £5 and £150.
Can I top up the balance on my Volunteer e-Gift Card?
No, these are e-gift cards and they can only be loaded once.
Will I receive Clubcard points for purchasing a Volunteer e-Gift Card?
No, Clubcard points aren’t available on e-gift card purchases.
How will my Volunteer e-Gift Card be delivered?
When buying a Volunteer e-Gift Card online, we’ll ask you for the email address of the person doing your shopping. We’ll email your Volunteer e-Gift Card to your volunteer, along with instructions on how to use it. We’ll also send you a copy via email along with your purchase confirmation to the email address associated with your Tesco.com account.
If you don’t know who your volunteer shopper is yet, or don’t have their email address, then you can send the e-gift card to yourself to forward on later if you would prefer.
Do I need a Tesco.com account to purchase a Volunteer e-Gift Card?
Yes, you’ll need an account to help keep your purchase secure. If you don’t have an account already, you can create one as you buy your e-gift card in a few simple steps.
What methods of payment do you accept?
All major UK debit or credit cards issued by Visa or Mastercard. We do not accept American Express.
Can I buy Volunteer e-Gift Cards in bulk?
No, Volunteer e-Gift Cards must be purchased individually. For bulk e-gift card orders please visit our Corporate Gift Card site www.tescoforbusiness.com.

Spending a Volunteer e-Gift Card

Where can I spend a Volunteer e-Gift Card?
At any Tesco store in the UK. Tesco Volunteer e-Gift Cards can’t be used for online purchases or in the ROI.
Can I use my Volunteer e-Gift Card straight away?
It can take up to two hours for your Volunteer e-Gift Card to be authorised and ready to be used in store once your payment has been processed.
How do I pay for shopping with a Volunteer e-Gift Card?
Copies of the e-gift card will be emailed to both the volunteer and person who paid for the card, using the details entered at checkout. The emails will have a link to an e-gift card barcode which can be printed or presented on a phone and scanned in store to pay.
What can I spend my Volunteer e-Gift Card on?
Anything sold at UK Tesco stores.
Do I have to spend it all at once?
No, any leftover balance will be saved until your next shop and lasts for five years.
Do Volunteer e-Gift Cards have an Expiry Date?
Yes, they expire 5 years after the last time they were used, or a balance enquiry was made.
How do I check the balance remaining on my Volunteer e-Gift Card?
The remaining balance will be printed on the till receipt when you shop in store. You can also check your balance at any time by phoning our e-gift card Balance Check Service on 0345 0757757** or by visiting the Customer Service Desk in store.
Can I collect Clubcard points on my shopping if it is being done by a volunteer?
Yes. Your volunteer shopper should include your receipt when they drop off your shopping. Once it’s safe to do so, you can bring this to the Customer Service Desk in store along with your Clubcard and we’ll add the Clubcard points to your account.

Refunds and Queries about your Volunteer e-Gift Card

What happens if there’s a problem with my Volunteer e-Gift Card?
Please contact Tesco Customer Services on 0800 50 55 55*. Our Customer Service Centre is open Mon-Sat: 8am - 8pm and Sun: 9am - 6pm.
What if I enter the wrong email address or send the voucher to the wrong person?
We will email your e-gift card to the email address associated with your Tesco.com account as well as to the email address you provided for your volunteer. If you have entered the wrong email address or have not received your e-gift card, please contact Tesco Customer Services on 0800 50 55 55*.
Can I get a refund for my Volunteer e-Gift Card?
If you haven’t used your Volunteer e-Gift Card, you can ask for a refund within 14 days of purchase by contacting Tesco Customer Services on 0800 50 55 55*. We can’t process refunds in store or online.
Unfortunately, we can’t refund partial balances if the e-gift card has already been used. Any unused balance will remain on the e-gift card for 5 years from the last time it was used or a balance enquiry was made.
What if I lose my Volunteer e-Gift Card or delete the email?
You should treat your Volunteer e-Gift Card like cash, deleted, lost or stolen cards cannot be replaced.
What if someone makes a copy of my Volunteer e-Gift Card?
Please keep your Volunteer e-Gift Card details safe, and only share them with the person doing your shopping. If you suspect that your e-gift card has been copied or stolen, get in touch with us immediately on 0800 50 55 55*.
All contact made to and from customers via the Customer Service Centres may be recorded for training and quality purposes.
* 0800 numbers are free from BT landlines.
** 03 numbers mean that all calls from private telephones, including mobiles, will only be charged at local rate. They will also be included as part of any inclusive call minutes provided by your phone operator.